Shipping policy
Thank you for shopping with Matching Nails! Our pieces come from two places, so shipping times depend on what you order:
- Nail wraps and in-stock phone cases ship from Toronto, Canada.
- Dresses, other clothing and printed phone cases (the patterned cases marked made to order; printed in North America and shipped from the US) are printed just for you after you order. This made-to-order process avoids overproduction and reduces textile waste.
If your order has both, it may arrive in separate packages, each with its own tracking number.
⏱️ Processing Times
Nail wraps and in-stock phone cases: packed and shipped from Toronto within 1 to 3 business days.
Clothing: please allow 2 to 10 business days for our printing partners to make, print and quality-check your item.
Printed phone cases: please allow 3 to 5 business days to print and ship.
Order changes: size, address or design changes can only be made within 1 hour of purchase. Just reply to your order confirmation email and we'll take care of it. Once an order has shipped or entered production, it can no longer be edited or cancelled, but you're still covered by our Lost in Transit guarantee below.
📦 Estimated Delivery Times
| Destination | Nail wraps & in-stock phone cases (from Toronto) | Clothing & printed phone cases (after production) |
|---|---|---|
| Canada | 3 to 8 business days | 10 to 20 business days |
| United States | 5 to 12 business days | 10 to 20 business days |
| United Kingdom, Europe, Australia, New Zealand | 7 to 20 business days | 10 to 20 business days |
| Rest of the world | 10 to 25 business days | 15 to 30 business days |
Note: these are estimates. Shipments may occasionally be delayed at customs or during busy holiday periods.
💸 Shipping Rates
Shipping is free on every order, with no minimum purchase, to all destinations we ship to.
🚚 Tracking
You'll receive a tracking number by email as soon as each package ships. Tracking may take a few days to show movement, especially for international shipments, which is completely normal.
🛃 Customs, Duties and Import Taxes
Orders shipped outside Canada may be subject to import taxes, customs duties or brokerage fees, set by your country's customs authority and paid by the recipient on delivery. These aren't included in our prices or shipping rates. This includes orders shipped to the United States, where duty-free treatment for low-value imports no longer applies.
🛡️ Lost in Transit Guarantee
If your tracking hasn't updated for 15 business days, or your order hasn't arrived within 10 business days after the end of its estimated delivery window, contact us to start a claim and we'll send a replacement or a refund.
📷 Damaged Packages and Items
If your package arrives visibly damaged, please email us photos of the packaging within 72 hours of delivery. If you find damage to the item itself, contact us within 21 days of delivery with photos. Once your claim is reviewed, we'll send a replacement or a refund. Please keep the shipping label and any packing slip that came with your order. See our Refund & Return Policy for full details.
🏠 Packages Marked as Delivered
Once a courier marks a package as delivered, it's outside our control, so please make sure your delivery address is secure. If your package shows as delivered but you can't find it, check with neighbours and your local post office or courier first, then reach out to us and we'll do our best to help.
✉️ Incorrect Addresses
Please double-check your shipping address at checkout. If an order is returned or undeliverable because of an incorrect or incomplete address, we'll be happy to reship it, but the customer covers the cost of the new shipment.